Premier Outsourcing respects your privacy and is committed to protecting personal information handled through premieroutsourcing.com.au, related landing pages, enquiry forms, downloadable resources, client communications and associated business activities.
This Privacy Policy explains how Premier Outsourcing collects, holds, uses and discloses personal information in connection with its website and business operations. It is intended to align with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1. What personal information we may collect
Depending on how you interact with us, Premier Outsourcing may collect personal information such as:
your name, company name, job title and business contact details;
your email address, phone number and location details;
information you provide in contact forms, proposal requests, calculators, meeting bookings, surveys or other website submissions;
communications between you and Premier Outsourcing, including emails, call notes and submitted documents;
website usage information such as IP address, browser type, device information, referring pages, session behaviour and similar analytics data; and
any other information you voluntarily provide to us in connection with an enquiry, service request, recruitment requirement or commercial discussion.
2. How we collect personal information
We may collect personal information directly from you when you:
submit a form through our website;
book a discovery call or meeting;
download a guide, report, checklist or other resource;
request information, pricing, a proposal or a callback;
email, call or otherwise communicate with us; or
engage with us through digital advertising, social media, referral channels or related business communications.
We may also collect limited information automatically through cookies, analytics tools and similar website technologies.
3. Why we collect personal information
Premier Outsourcing collects, uses and holds personal information for purposes including to:
respond to enquiries and provide requested information;
assess whether our services may be suitable for your business;
prepare proposals, pricing information, service recommendations and related commercial documents;
arrange meetings, consultations, onboarding discussions or follow-up communications;
deliver website resources, calculators, reports and other requested materials;
improve our website, marketing, service delivery and user experience;
maintain business records and internal administration; and
comply with legal, regulatory or contractual obligations.
4. Cookies, analytics and website tracking
Our website may use cookies, analytics tools, pixels and similar technologies to understand website traffic, measure campaign performance, improve user experience and support marketing activity. These technologies may collect information such as device identifiers, browser information, pages visited, time on site and referral source data.
You can generally control cookies through your browser settings. If you disable cookies, some website features may not function as intended.
5. Disclosure of personal information
Premier Outsourcing may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
our employees, contractors and service providers who support website operations, sales, administration, marketing or service delivery;
technology, hosting, CRM, calendaring, email, analytics or communications providers used in the ordinary course of business;
professional advisers, insurers, auditors or legal representatives where required; and
regulators, law enforcement bodies or other parties where disclosure is authorised or required by law.
6. Overseas disclosure
Because Premier Outsourcing operates with teams and service capability in the Philippines, personal information may be accessed, processed or stored by personnel or service providers located in the Philippines or other jurisdictions used in connection with our operations and technology stack. By engaging with us or submitting information through our website, you acknowledge that overseas disclosure may occur for legitimate business purposes.
7. Direct marketing
Premier Outsourcing may use your contact details to send you relevant business updates, service information, resources, event invitations or follow-up communications where permitted by law or where you have requested or reasonably expected those communications. You may opt out of marketing communications at any time using the unsubscribe link in the message or by contacting us directly.
8. Data security
Premier Outsourcing takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure platforms, restricted internal access, password protection and the use of reputable third-party software providers. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
9. Access and correction
You may request access to personal information we hold about you, or request correction of inaccurate, incomplete or out-of-date information, by contacting us using the details below. We may need to verify your identity before processing the request. In some circumstances, access may be refused where permitted by law.
10. Complaints
If you believe Premier Outsourcing has handled your personal information improperly, you may submit a privacy complaint to us in writing. We will review the complaint and respond within a reasonable period. If you are not satisfied with our response, you may be able to refer the matter to the Office of the Australian Information Commissioner.
11. Changes to this Privacy Policy
Premier Outsourcing may update this Privacy Policy from time to time. The latest version published by us will apply from the effective date shown on that version.
12. Contact us
If you have any questions about this Privacy Policy, want to request access or correction, or wish to make a privacy complaint, please contact Premier Outsourcing via premieroutsourcing.com.au, by phone on 1300 718 837, or by email at rhys@premieroutsourcing.com.au.
Call: 0406 222 333
Mail: info@premieroutsourcing.com.au